Shipping policy
Shipping Policy
Domestic Shipping (U.S.)
All orders are processed within 2 business days.
We offer free shipping on all U.S. orders with the following shipping methods:
Orders under $35
Shipped via USPS First-Class Mail (free shipping)
Estimated delivery time: 3–7 business days
Orders $35 and above
Shipped via UPS or FedEx (free shipping)
Estimated delivery time: 2–5 business days
Shipping carriers are selected based on destination and delivery efficiency.
Please note that delivery times are estimates provided by the carrier and may vary due to weather, logistics delays, or other factors beyond our control. Delivery dates are not guaranteed.
Orders are shipped Monday through Friday (excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
International Shipping
Estimated delivery times will appear at checkout based on your location.
Orders are processed within 1–2 business days after payment confirmation.
Once your order ships, you will receive a tracking email with shipment details.
Alter Ego Ink is not responsible for customs delays or international shipping disruptions.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Alter Ego Ink cannot estimate these charges.
Incorrect Shipping Address
If an order is returned due to incorrect or incomplete shipping information, the customer will be responsible for the cost of reshipping the package.
Alter Ego Ink is not responsible for lost packages due to incorrect address information provided at checkout.