Refund policy

🧾 Refund Window

You can request assistance within 14 days of receiving your order.

After 14 days:

• You may still be eligible for store credit
• No refunds will be issued after 90 days

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🚫 No Physical Returns

Alter Ego Ink does not accept returns of used or physical products due to hygiene reasons.

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💰 What You May Receive

Instead of returning items, we may offer:

• Refund (in limited cases)
• Store credit
• Replacement (if the product is defective)

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🌎 Region Limitation

Refunds are primarily available for orders within:

• United States
• Canada

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❗ Final Sale Items (Non-Refundable)

The following items are not eligible for refunds:

• Custom tattoos
  
• Gift cards
• Sale or bundle items

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⚠️ Important Notes

• Shipping fees are non-refundable
• To process your request, you may be asked to provide:
  • Order number
  • Photos of the product
  • A description of the issue